Refund
Refund & Returns
Return and refund guidance for Lunar Talisman crystal jewelry orders.
Our goal is to ship the right item in the right condition, and to make return or refund handling straightforward when something clearly goes wrong. This draft uses a standard 30-day style window with room for order-specific review.
Because crystal jewelry is natural and often handmade, some variation is expected. Returns are generally reserved for incorrect, damaged, or materially misdescribed items rather than personal preference alone.
When refunds or returns may apply
If an item arrives damaged, materially incorrect, or clearly different from what was ordered, contact us promptly with photos and the order number. We usually ask customers to reach out within a reasonable window after delivery so the issue can be checked while the parcel details are still fresh.
If the issue is confirmed, we may offer a replacement, exchange, or refund depending on the situation and the available stock. Some cases can be solved faster with a partial solution, but the goal is always to reach a fair result.
What is usually excluded
Worn items, personalized or custom ritual pieces, and requests based only on natural color variation are usually not eligible for return. Those characteristics are part of working with natural stone and handcrafted jewelry.
If a product page notes a special batch, a limited ritual release, or another non-returnable condition, that note should be read together with this policy. The product page always has priority for a specific item-level rule.
How the process works
Keep the original packaging, the item photos, and the order record. Send them with your message so the support team can compare the claim against the shipping and product notes. Clear photos help more than a long explanation alone.
After review, we may ask for the item to be returned, or we may resolve the case without a return if the evidence makes that reasonable. The exact path depends on the condition, the order value, and the region involved.
Refund timing
When a refund is approved, the timing depends on the payment provider and the customer’s bank. We cannot control how long each institution takes to release funds, but we can confirm when the refund has been initiated from our side.
If the original payment was made through a third-party provider, the provider’s own settlement time may apply. We encourage customers to keep the payment receipt until the full transaction is complete.
TBD: final return-address, restocking-fee, and regional postage allocation rules can be added once the launch support workflow is finalized.