Privacy
Privacy Policy
How Lunar Talisman collects, protects, and uses customer information.
This policy explains, in plain language, how Lunar Talisman handles the information needed to process orders, answer questions, and keep the site safe. It is written as a practical operating draft, with room for customer-facing refinements later.
We collect only the information that supports the purchase journey: contact details, delivery information, order notes, and limited technical signals that help us detect fraud, measure basic site performance, and respond to support requests.
Information we collect
When you place an order, subscribe to updates, or contact us, we may collect your name, email address, delivery address, order number, selected shipping method, and any message you choose to send. We may also receive basic browser and device information that helps the site load correctly and detect misuse.
We do not intentionally request sensitive information that is not needed to complete an order. If a customer includes extra personal detail in a message, we only use it to handle that specific request and do not repurpose it for unrelated marketing.
How we use information
We use order data to fulfill purchases, send confirmation and shipping updates, answer support questions, and coordinate returns or refunds when they are appropriate. Limited browsing data helps us understand which pages load correctly, which pages are visited most often, and whether the storefront is behaving as expected.
We may also use information to protect the site from spam, account abuse, payment issues, or suspicious behavior. We do not sell personal data, and we do not use order details to make public claims about a customer or their purchases.
Storage and sharing
Order and support records may be stored with trusted service providers that help us run the site, process payments, or send email. Those providers are used only for operational purposes and should not use your data for unrelated advertising.
We keep records only as long as reasonably needed for the sale, support, accounting, dispute handling, and legal obligations that apply to the business. When records are no longer needed, we delete or anonymize them where practical.
Your choices
You may ask us to correct your information, update a delivery detail, or stop receiving non-transactional emails. If you would like a copy of your order history or need a privacy request, contact us using the address on the Contact page and include enough detail to verify your request.
If this policy changes, the updated version will be posted here with the revised wording that applies going forward. Minor editorial changes may not affect how existing order records are handled.
This draft focuses on practical operations rather than legalese. A final version can be reviewed by counsel before launch in each target region.