Contact
Contact Lunar Talisman for orders, products, collaborations, delivery, and support.
This page gives visitors a simple way to ask about orders, partnerships, delivery, or product questions. It also includes the main support email and a draft form so the site can collect requests even when the visitor prefers not to email directly.
If a request is about a refund or a parcel issue, please include the order number and enough detail for support to understand the situation quickly.
Email hello@lunartalisman.com for general questions about orders, products, delivery, or the ritual guidance printed on the site. Include your order number whenever you have one, because that reduces back-and-forth and speeds up a useful reply.
For most requests, one clear message is better than several short ones. Tell us what you need, what item is involved, and what outcome would be most helpful.
Creators, retailers, and aligned brand partners may use the same email address to propose collaborations. A short introduction, your audience, and the idea you want to explore are usually enough for the first message.
We do not promise a reply to every pitch, but we do try to read them with care and respond when the fit is clear.
Our target response window is usually one to three business days. Busy launches, shipping peaks, and lunar batch periods can stretch that window a little, especially if the team is also processing orders.
If a matter is urgent, say so in the subject line and explain why. Urgent should still be used sparingly; it helps the queue stay honest for everyone else.
Q: How do I ask about a missing parcel? A: Send the order number, tracking number if you have it, and the shipping address used at checkout.
Q: Can you help me change an address? A: Contact us as soon as possible, because address changes become harder once fulfillment has started.
TBD: if a support portal or region-specific reply address is added later, this form can be swapped without changing the page structure.